Anonymous
map-marker Mason, Ohio

Awful customer service

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I have been attempting to repair a customer's tire for over a month. The process to get started with the company wasn't hateful, and was fair. They rejected the claim over 5 times, including stating I needed to repair the tire before full replacement. Michelin advises against repairing run flats as it will cause more damage than the tire but potentially the vehicle.
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User's recommendation: Don't purchase the plan if you are a customer, retailers not worth the headache.

Anonymous
map-marker Forest City, North Carolina

Very bad service

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you have had claim for a week and I am still waiting to get service done. It has not been authorized for repairs in a week. I paid good money for this warranty to get no service.
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jkolb
map-marker Buffalo, New York

The Warranty Group backing out of getting product fixed

Simply, it took 3 days for my family to get heat in our house beacuse the company couldn't find out why the furnance was on fire inside my house and setting off smoke and Carbon Dioxide detectors!! I had to get another company on my own to find the problems and replace the unit. Since it took days for the company to come back and see the broken unit ,and he agreed that he missed the problem. Now, the Warranty Group is giving me flack about any financial retrubutions..because the unit was taken out.. And they never communicate to the company and the people who bought thier home warranty properly.
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